AI-01
Autonomous triage & resolution
An AI agent reads, classifies, and resolves routine requests — password resets, access provisioning, how-to questions — escalating to humans only when needed.
AI-first IT service management
The AI service desk your IT team deserves.
AetherDesk is a multi-tenant, AI-powered IT helpdesk for organizations of every size — from growing businesses to large enterprises and government agencies. It triages, routes, and resolves employee IT requests automatically, with the tenant isolation and audit trail security-conscious organizations require.
Live triage — IT Operations
AI agent on duty
- REQ-4821 "Can't sign in to timesheet portal after password reset" Permits Office Resolved by AI · 41s
- REQ-4822 "New hire needs laptop + M365 license, starts Monday" HR — Onboarding AI drafting fulfillment
- REQ-4823 "VPN drops on county fleet tablets in the field" Inspections Routed → Network Tier 2
The problem
Lean IT teams. Rising ticket loads. Tools built for someone else.
Legacy ITSM platforms were priced and designed for large enterprises — heavy to run and expensive to license. Smaller and mid-size IT teams inherit that cost and complexity, while a handful of people support hundreds or thousands of employees.
Today
- Repetitive requests eat your team's day — while real problems wait in the queue
- Tickets bounce between teams with no smart routing
- Enterprise ITSM licensing costs more than a lean team can justify
- Compliance and audit reporting is manual and after-the-fact
With AetherDesk
- AI resolves routine requests end-to-end, instantly
- Every ticket classified and routed to the right team on arrival
- SaaS pricing that scales with your headcount, not your org chart
- Tamper-evident audit log built into every action
The platform
Enterprise-grade capability. Public-sector design.
SEC-02
Per-tenant isolation
Each agency runs in its own isolated environment — dedicated database, key vault, and network boundary. One tenant can never see another's data.
SEC-03
Zero Trust by default
Entra ID single sign-on, least-privilege access, private networking, and encryption in transit and at rest — aligned to public-sector security frameworks.
AUD-04
Tamper-evident audit trail
Every mutation is written to a hash-chained audit log, giving agencies verifiable records for compliance reviews and public accountability.
OPS-05
Department-aware routing
Tickets are routed with knowledge of your org chart — departments, roles, and escalation paths — not a generic queue.
OPS-06
Fast, low-lift deployment
Cloud-native SaaS with no on-prem footprint. Connect your identity provider and go live in days, not quarters.
Who it's for
Built for IT teams of every size.
- Small & mid-sizeGrowing companies whose lean IT team needs enterprise capability without enterprise licensing or a dedicated ITSM administrator.
- EnterprisesLarge organizations consolidating fragmented ticketing tools into one secure, auditable, multi-tenant platform.
- GovernmentState, county, and municipal IT supporting public works, health, permitting, and courts — with the security and auditability the public sector requires.
Born from real IT operations experience
Built by an infrastructure engineer who ran county government IT, where security, auditability, and budget discipline are non-negotiable.
We're building the tool we always wished we had.
Contact
Early access & pilot programs
Let's talk about your service desk.
We're onboarding a small number of pilot organizations. Reach out to start the conversation.