AAetherDesk
Legal

Terms of Service

Last updated: August 10, 2026

These Terms of Service ("Terms") govern your access to and use of the AetherDesk website and the AetherDesk IT service-desk platform (together, the "Service"), provided by AetherDesk ("AetherDesk," "we," "us," or "our"). By accessing or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of an organization, you represent that you are authorized to bind that organization ("Customer").

1. The Service

AetherDesk is an AI-assisted IT service-desk platform that helps organizations triage, route, and resolve employee IT requests, and manage the associated records and workflows. The Service is offered on an early-access / evolving basis; features may be added, changed, or removed as the product develops. A separate written order or agreement may govern paid subscriptions and will control in the event of a conflict with these Terms.

2. Accounts and eligibility

You must provide accurate information and keep your account credentials secure. You are responsible for activity that occurs under your account and for your users' compliance with these Terms. The Service is intended for business and organizational use by individuals who are at least 18 years old.

3. Acceptable use

You agree not to, and not to allow others to:

  • use the Service in violation of any applicable law or regulation;
  • upload or transmit malicious code, or attempt to gain unauthorized access to the Service, other accounts, or our systems;
  • interfere with or disrupt the integrity or performance of the Service, or attempt to circumvent security, rate limits, or access controls;
  • attempt to manipulate the AI to take actions or reveal information outside your authorization;
  • reverse engineer or copy the Service except to the extent permitted by law; or
  • use the Service to store or transmit unlawful, infringing, or harmful content, or to violate the privacy or rights of others.

We may suspend access to protect the Service, our customers, or third parties, or to address a violation of these Terms.

4. Customer data and ownership

As between you and AetherDesk, the Customer retains all rights, title, and interest in and to the data it submits to the Service ("Customer Data"). We claim no ownership of Customer Data. You grant us a limited license to host, process, and transmit Customer Data solely to provide, secure, and support the Service, and as otherwise described in our Privacy Policy. We do not use Customer Data to train or improve any AI model. You are responsible for the accuracy and lawfulness of Customer Data and for having the necessary rights to submit it.

5. Our intellectual property

The Service, including its software, design, and content (excluding Customer Data), is owned by AetherDesk and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. All rights not expressly granted are reserved. Feedback you provide may be used by us without obligation to you.

6. Service availability

We work to keep the Service available and reliable, but during early access it is provided without any uptime or availability commitment. The Service may be unavailable from time to time due to maintenance, updates, or factors outside our control, and features may change. Any service-level commitments, if offered, will be set out in a separate written agreement.

7. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI-GENERATED OUTPUT WILL BE ACCURATE OR COMPLETE. YOU ARE RESPONSIBLE FOR REVIEWING AI OUTPUT BEFORE RELYING ON IT.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AETHERDESK AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

9. Termination

You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, or as needed to protect the Service or comply with law. Provisions that by their nature should survive termination — including ownership, disclaimers, limitations of liability, and governing law — will survive.

10. Governing law

These Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to its conflict-of-laws rules. The state and federal courts located in Virginia will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to their jurisdiction and venue.

11. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, for material changes, provide additional notice where appropriate. Your continued use of the Service after an update means you accept the revised Terms.

12. Contact us

Questions about these Terms: contact@aetherdesk.net.