Where AetherDesk is headed.
We build in the open. Here's what's live today, what's coming next, and where we're going — no vague promises, no dates we'd miss.
AI-powered triage & resolution
Chat and voice, one guided step at a time.
Grounded AI answers
The assistant answers from a curated knowledge base included out of the box, extendable with your organization's own knowledge base, and cites its sources.
Real-time streaming responses
The assistant answers instantly, word by word.
Screenshot understanding
Paste an error screenshot and the assistant reads it, identifies the issue, and starts the right fix.
Quality-measured AI
An automated evaluation suite verifies classification accuracy and safety behaviors on every change we ship.
Full ITIL v4 records
Incidents, service requests, problems, and changes with CAB approval workflows.
SLA management
Per-priority targets, live countdowns, and automated breach alerts.
Lightweight CMDB
Configuration items, dependencies, and one-click impact analysis.
Asset tracking
Hardware assignment with end-of-life visibility.
Enterprise security
SSO-ready sign-in, role-enforced approvals, DLP masking, and a full audit trail.
Self-monitoring platform
Automated health checks every 15 minutes with proactive alerting and a daily operations digest.
Mobile-ready web
The full platform works on any phone browser: chat with voice input, ticket management, and approvals — no app install required.
Directory integration
User and group management in Microsoft Entra ID directly from tickets.
Automated onboarding & offboarding
Accounts, licenses, equipment, and checklists in one workflow.
AI-executed actions
Post-patch server verification, delegated password operations, and group-membership fulfillment run through the agent with approval gates, allowlisted operations, and full audit — your team never hands out console access.
AI copilot for technicians
Diagnostic guidance from built-in runbooks, resolution drafting, and thread summarization in the console.
Ticket history migration
Import your existing tickets from any ITSM system via CSV, with original dates, IDs, and categories preserved.
Remote assistance
Launch a screen-sharing session with the requester straight from a ticket.
Mobile apps
Native iOS and Android apps for employees and technicians, with push notifications for ticket updates and approvals.
Endpoint compliance visibility
Patch, encryption, and check-in status from your MDM, surfaced on every asset.